Employee Training Programs Business Terms
Ordering Information
You may order through our Online Store, or by contacting us directly:
Phone: 800-278-1292 or 515-278-1292 (outside the U.S.)
Fax: 515.270.0694
Address: Resources Unlimited, 2680 Berkshire Parkway, Suite 110, Clive, IA 50325
Payment Options
We require payment prior to all training events, and before shipping materials or transferring EPIC Credits. Call 800-278-1292 or 515-278-1292 with any questions you may have.
Credit Card Payments
We accept Visa, MasterCard, American Express, and Discover credit card payments online and by phone.
Wire Transfer
Call to arrange payment by wire transfer. All wire transfer fees are the responsibility of the buyer.
Purchase Orders
Call to place an order using a purchase order. A Late Fee of $35 and a Finance Fee of 1.5% per month will be applied on past due invoices.
Returns/Exchanges
Each item that is returned or exchanged must be unopened, in perfect condition, and received within 15 days, or we will not issue a credit or exchange. A separate shipping fee will apply for exchanges.
You must first obtain a return authorization by calling 515.278.1292.
Pricing Information
Please call 800.278.1292 or 515.278.1292 for quantity discount information. All pricing is subject to change without notice.
Policy on Previews
We charge a non-refundable $250 fee + shipping to preview one of our products. We charge your credit card $250 plus the cost to ship the item to you. We do not send invoices for previews. The $250 fee will apply towards your purchase of that item, if you decide to purchase it.
If the item is not returned to Resources Unlimited in the same condition it was shipped WITHIN 5 BUSINESS DAYS of the day you receive the item, your credit card will be charged the full retail price of the product. NO EXCEPTIONS.
Note: Although we are unable to send previews of the Everything DiSC Facilitation System, we have a representative sample for you to view at the following link: http://www.resourcesunlimited.com/shop/Everything_DiSC_Facilitation_System.asp
Shipping
Orders placed after 5:30 pm Eastern, 4:30 pm Central, 3:30 pm Mountain, 2:30 pm Pacific will not be processed until the following business day.
We offer the following shipping options within the United States:
- Ground Shipping
- End of 2nd Businss Day
- 2nd Business Day by Noon
- End of Next Business Day
- Next Business Day by Noon
- Next Day by 9 am
Plus
- Ground Shipping to Canada
- 2nd Business Day to Canada, Alaska, Hawaii, Puerto Rico
- Overnight to Canada, Alaska, Hawaii, Puerto Rico
Electronic Products
Certain products in our store are sent via email. We do not charge Shipping & Handling on these products.
International Shipping
For international orders outside the U.S. and Canada, send an email to info@Employee-Training-Programs.com.
Internet Ordering Security
Our Secure Server provides you with the highest level of security available on the web. Any information you provide to this server cannot be viewed by any third party in transit.
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